Is Interacting with Tech Support Like Dealing with Monkeys?

This was an actual live chat conversation one of our clients had with a previous web host before moving over to us. It was quite possibly the funniest thing we have been sent by a client in our 13+ years in business.

What We’ve Learned About Hacked WordPress Blogs

Hacked WordPress blogs are becoming quite common these days, especially with the latest worm going around. We take a look at how the hacks occur, ways to detect them, methods to clean them up, and how to keep your blog safe going forward.

One Simple Security Warning Can Ruin Sales

Don’t let one simple security warning during checkout ruin your sales. Take the time to verify the entire secure checkout process runs smoothly, and does not put up any roadblocks to stop customers from completing their order. There are a few simple items to check that can help insure a 100% safe and error free checkout.

Top LexiConn Tweets – Oct. 4 – 17

A select few Twitter gems from the past two weeks.

What Are People Saying About Your Company?

In today’s fast paced real-time online world, it’s not enough to only manage the conversation taking place on your website and via email. You need to know what is being said and published about your company and your competitors. And you need this information to be easy to find and digest. Fortunately, there are a few tools that make all of this quite manageable.

Google Helps With Malware Detection and Removal

As Malware injection attacks continue to increase in frequency on websites, Google has released more information and new features to help webmasters combat and remove malicious code from their websites. Here is a look at two of these new options from Google.

Why Bad Customer Reviews Are Often a GOOD Thing

Although a merchant’s first reaction to a negative customer review of a product might be to delete that submission, allowing “bad” reviews on an ecommerce website will likely have a positive impact on sales and more satisfied buyers. The old saying “Any press is good press” applies to customer reviews as well.

ShopSite Tip – Arrange Products and Page Links Easily

There are a number of ways to arrange page links and products in ShopSite. We’ll take a look at the standard methods, and offer a few undocumented tips for advanced sorting options.

Want More Customer Reviews? Ask For Them!

How do you get more customer reviews on your ecommerce website? The simple answer is: Ask for them! Customer reviews are one of the leading factors that influence buyers to purchase a product. You can never have enough reviews.

Top LexiConn Tweets – Sept. 28 – Oct. 3

A small sampling of our favorite tweets on Twitter from the past week (September 28th – October 3rd)