Tweet It’s always the little things that can make a large impact… We’ve seen this come up a few times this week in emails and support requests. Merchants are seeing Alerts in their ShopSite backoffice about invalid zip codes for international customers (Canada, Europe, etc…) when their store uses a real-time shipping option like UPS […]

Tweet We’ve all seen it.  That generic error when a credit card payment fails, but your customer is sure the details are correct, so why is it still failing? Merchant Alerts If you’ve upgraded to ShopSite Pro v11 SP2, then you have an excellent new feature available to you called Merchant Alerts.  This option is […]

Tweet ShopSite’s latest and greatest, Version 11 Service Pack 2 (11 SP2), is on the street. It’s a great release chock full of new features and improved usability. Here’s what I’ve found to be of interest to merchants… For a full list of all new features, check out the ShopSite 11 SP2 New Features page. […]

Tweet You’ve configured the ShopSite USPS API but why is an error message showing up? This is a very common problem because there is a step during the configuration settings that is easily missed when signing up for the USPS API.  If you do not contact the USPS after receiving your API login details and […]

Tweet ShopSite has a feature to view details on what customers search for on your ShopSite store, but if you’re already using Google Analytics to track your website you can greatly increase the details available by tracking your ShopSite search form in Google Analytics.  It may sound like a complicated thing to configure, but it’s […]

Tweet Having launched just two years ago in March 2010, Pinterest has skyrocketed in popularity, obtaining the #38 spot on Time’s “50 Best Websites of 2011” list in August 2011. It’s popularity has continued to grow, which is evident by the “Pin It” buttons that have been popping up on websites such as on Etsy.com. […]

Tweet We’ve written blog posts and tutorials on the ShopSite Search system a few times in the past, but today we wanted to review a topic that comes up pretty often:  How to remove the page links from search results. The stock search templates will display your products as well as links to the pages […]

Tweet Last week we took a look at the first 5 things to do before a big event hits your website. Items such as using a CDN, static content, lots of RAM, and using the right software all play a major role in having a successful outcome. Today we’ll finish the list with the last […]

Tweet Expecting a large influx of website traffic to your online store? Are your products being featured on a TV show like The Today Show or Good Morning America? Odds are unless you’re already a big company, your hosting account is probably not ready for this burst of heavy traffic. Not being prepared will likely […]

Tweet A ShopSite more information page only gets created once. Sounds like a simple and intuitive statement. For the most part it is. However, it’s not completely cut and dry if you have a product assigned to more than one page in ShopSite… First come, first serve Even though a moreinfo page is created once, […]